Customer Feedback

At Highlands State Bank, our aim is to provide you with the highest standard of service and to ensure that we consistently meet and exceed your expectations.

We welcome your feedback and encourage you to share your comments regarding your banking experience with us. Your feedback assists us to improve the products and services we offer to all our valued customers.

1.  Which Highlands State Bank location did you visit today?

Vernon   Sparta   Totowa   Denville
Date of Visit
Time of Visit
2.  Reason for visit:
In-Store Teller Services Drive-Thru
ATM Banking Meet w/ Personal Banker
New Account Opening Other
  3.  How satisfied were you with the service you received?
Very satisfied Somewhat satisfied
Neutral Somewhat dissatisfied
Very dissatisfied
4.  Highlands State Bank is:
My only bank
My main bank, but not my only bank
One of several banks I use, but not my main bank
  5.  If an account holder, what kind of accounts do you hold?
Checking Statement Savings
Interest Bearing Money Market
Certificate of Deposit Personal Loan
Residential Loan Business Loan
6.  Please give us your opinion on the following:
    Excellent   Good   Poor
Wait time to be helped      
Staff knowledgeable about
bank’s products & services
Willingness to listen and
respond to your needs
Recognition of you as
valued customer
  7.  If you already have an account with us, please give us your opinion on the following:
    Excellent   Good   Poor
Account accessibility      
Timely responses to inquiries      
Usability of online banking      
Satisfaction with products      

Continued recognition of you
as valued customer

8.  Based on your experience with Highlands State Bank, how likely are you to recommend us to your family and friends?
Very likely Somewhat likely Not likely
  9.  How can we improve our service to you?
10.  Optional: